Need help? Our dedicated support team is available 24/7 to assist you with any questions or issues related to your account, payments, bonuses, or games.
1. How to Contact Support
You can reach out to us via the following channels:
- Live Chat: Available 24/7 directly on our website and mobile app. Click the chat icon in the bottom-right corner to start.
- Email: For detailed inquiries or documents, contact us at [email protected]
- Social Media: Get updates or send quick messages via:
- X (Twitter)
2. Frequently Asked Questions
How do I claim my welcome bonus?
Register a new account, make your first deposit of A$30 or more — and the bonus will be automatically applied. No promo code needed.
What payment methods can I use?
We support Visa, MasterCard, Skrill, Neteller, Neosurf, Flexepin, Bitcoin, Ethereum, Litecoin, and USDT.
How long do withdrawals take?
Crypto withdrawals are processed within 1–3 hours. E-wallets — up to 72 hours. Bank card payouts may take 3–5 business days.
Is there a mobile app?
Yes! Download our app for iOS, Android, or PC. Scan the QR code on our homepage or follow the link in the footer.
Is my personal data safe?
Yes. We use SSL encryption, secure servers, and two-factor authentication (2FA) for your protection. More details in our Privacy Policy.
3. Tips Before Contacting Us
- Check the FAQ section — your question may already be answered.
- Have your account ID or email ready when reaching out.
- For payment-related issues, prepare a screenshot or transaction reference number.
4. We’re Here for You
No matter what the issue, our goal is to resolve it quickly and professionally. Whether you’re a new player or a VIP, WinSpirit Casino support is here to help — anytime, anywhere.