Frequently Asked Questions

Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

You have 10 days to change your mind and claim the refund.

We accept:

  • Credit card (VISA, American Express, Mastercard)
  • iDEAL
  • Bancontact
  • Przelewy24
  • To where do you ship? How long does it take you to process an order before it is dispatched?

We ship to the Netherlands, United Kingdom, Belgium, Poland and USA. The order is dispatched within 1 week.

  • Where are your packages shipped from?

The packages are shipped from the Netherlands.

  • What are the shipping costs?

The Netherlands and Belgium is for free. The United Kingdom 29 euro, Poland 25 euro and the USA 60 euro. The shipping costs will be displayed in your country currency based on the exchange rate.

  • Tracking

Once your order is dispatched, you will receive a track and trace code.